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Morgan Gleason, a student at Auburn University, works as Patient Experience Advocate where she shares her experiences with the healthcare system to inspire change. At the age of 11, Morgan was diagnosed with a rare autoimmune disease called Juvenile Dermatomyositis. After making a video that went viral while in the hospital for aseptic meningitis, she began recording more videos and started writing a blog, as well as writing articles for journals and other healthcare sites. She enjoys speaking at conferences where she shares both her frustrations with the system as well as examples of ideas and methods to make it better. When she isn’t in school or working as a patient advocate, she is riding her horse Riley.
Upon recognizing significant unmet needs and challenges in patients’ experiences throughout their cancer diagnosis, Dr. Grace Cordovano founded Enlightening Results in 2010. As the culmination of her life’s experiential learning and education, Dr. Cordovano is dedicated to fostering personalized patient advocacy services, specializing in the oncology space. She strategically guides her clients through survivorship or end-of-life care planning with empathy, ensuring they are armed with the most pertinent, medically credible, easy to understand information and tools to make empowered decisions about their care. Through her advocacy work, she is humbled to witness first-hand the challenges, the barriers to access, the unmet needs, the grief, the joys, the suffering, the financial toxicities, and the losses patients face in the midst of a diagnosis. She has made these insights actionable as a patient experience enhancer.
Dr. Cordovano is a firm believer in the continuous advancement of patient education, engagement, empowerment, and experiences through the infusion of empathy, design thinking, technology, and compassionate business strategy. As a patient opinion leader, she elevates the patient and carepartner’s voice in discussions on maximizing accessible innovation, digital transformation, enhancing diversity, improving patient outcomes, and the culture of value based, human-centered care.
Dr. Cordovano is passionate about leveraging digital tools and social media to deliver content that resonates with patients, that is crafted in a culturally sensitive manner and at an appropriate health literacy to deliver authentic value. She’s a champion for the use of digital tech and social media to bridge gaps in informational silos and fallout from poor interoperability. She firmly believes that ideation, implementation, and mass adoption of digital tech must happen through the lens of empathy to deliver valuable, human-centered care. Dr. Cordovano most recently collaborated with the American Medical Association on their Digital Health Implementation Playbook to ensure implementation strategies are inclusive of understanding the lay patient's and carepartner's experience, health literacy, values, preferences, and needs.
Dr. Cordovano completed her Masters and Ph.D. in Biochemistry at Albert Einstein College of Medicine, Bronx, NY. She is a board-certified patient advocate via the international credentialing of the Patient Advocate Certification Board. Dr. Cordovano is a proud member of the Alliance of Professional Health Advocates, Society of Participatory Medicine, Savvy Cooperative, and Health 2.0 NYC, and serves as a Citizen Health ambassador and contributor for Tincture. In 2017, Dr. Cordovano was recognized as Patient Advocate of the Year by Medstartr NYC. Follow her on Twitter at @GraceCordovano.